Shipping

Delivery Timeframes:

Orders are processed and shipped within 1-3 working days after payment confirmation.

Shipping Methods:

Delivery typically takes 3-5 business days.

Shipping Locations:

We deliver both worldwide and nationwide across Malaysia, including Peninsular Malaysia and East Malaysia.
Fees for shipping internationally will be calculated automatically during checkout, considering the weight and destination of your order.
Payment for international orders must be made in USD rate.
Delivery typically takes 3 to 8 business days, but delays might occur due to customs clearance. Please note that the delivery fee does not cover any potential importation charges, taxes, or duties imposed by customs in the receiving country. You are responsible for these additional fees.
Delivery typically takes 3 to 8 business days, but delays might occur due to customs clearance. Please note that the delivery fee does not cover any potential importation charges, taxes, or duties imposed by customs in the receiving country. You are responsible for these additional fees.

Tracking Information:

Tracking details will be provided via email once the order has been dispatched. Customers can track their orders using the provided information.

Delivery Charges:

Enjoy free standard shipping on orders above RM200 for West Malaysia and RM 300 for East Malaysia. For orders below RM150 for West Malaysia, a flat shipping rate of RM8 applies and RM15 for East Malaysia.

Delivery Exceptions:

Please note that during public holidays or unforeseen circumstances, delivery times may extend. We strive to keep customers informed of any delays.

Delivery Partners:

Our deliveries are fulfilled by trusted local couriers for secure and timely shipping.

Signature on Delivery:

Orders may require a signature upon delivery for security purposes.

Return of Undelivered Packages:

In the event of an undelivered package, it will be returned to our facility. Customers will be notified, and re-shipment can be arranged at an additional fee.

Contact Information:

For any inquiries or assistance related to deliveries, please contact our customer support at hello@lunarae.com.my or 016 259 2001